Refund policy

Returns, Warranty, and Refunds: 

1. Parts and Accessories: Our refund and returns policy is 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Rebuilt/Remanufactured Transmissions: Stellar Automotive Group and TransPartsDirect.com stand behind the quality of our remanufactured transmissions. Every remanufactured transmission from our Ohio facility is backed by a 12-month/12,000 mile warranty. If for any reason you have a problem with one of our transmissions, please contact us. We will work with you to solve whatever problem you are having. The extent of our responsibility is repairing or replacing the transmission. We are not responsible for any incidentals, including rental cars, additional parts, or labor time involved.

To complete your return, we require that you start the process from the marketplace that you purchased your item(s) from: Amazon, eBay, or TransPartsDirect.com.

We will not process your refund or exchange if:

• Any item is not in its original condition, is damaged or missing parts
• Any part or accessory that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, you will be notified via the marketplace where you purchased your item. You will also be notified of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

If you would like to exchange a damaged or defective part, please begin the return process on the marketplace where you purchased your item(s). 

Shipping returns

To return your product, please begin a Return in the marketplace where you purchased your item(s) (eBay, Amazon, TransPartsDirect.com). Once that process has begun, we will contact you with the return process.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For returning a remanufactured transmission, there is a considerable freight cost when shipping one back, so we will attempt to troubleshoot the transmission issues as best we can before having the customer ship them back.

Need help?

Contact us at sales@transpartsdirect.com or at 330-769-8484 ext. 0, for questions related to returns.